Please be careful when traveling via the Lydenburg/Mashishing road to Crystal Springs. The road has potholes that might cause damage to vehicles. Please consider using an alternative route such as the Sabie route.

Please note that no pets are permitted. This includes all pets.

Currently facilities such as the Steam Room are closed. 

Outdoor swimming pools open.

Please note that there is currently no WIFI at Crystal Springs Mountain Lodge.

The resort is not wheelchair friendly, only certain units are accessible by wheelchair.

Sleeper couches are only for children under 12 years of age.

Lodges and Apartments have between 1 to 5 stairs outside the unit. Unit 10 has about 10.                                                           

Unit sizes 124 and 246 have both bedrooms on the same level with little to none stairs outside.              

Game drives - Self-drive is allowed with a 4X4 at own risk. Game drive routes are not suitable for smaller cars.

Kindly take note that the resort is situated on a Mountain with surrounding valleys and as such cellular signal may be unstable / weak.

A refundable key / breakage deposit is payable upon arrival at the resort. The deposit amount is R 1500.00 for Rental Clients, and R 500.00 for affiliated Club Members. Please note that should this fee not be paid, occupancy will not be granted. Please note that the Key and Breakage Fee is payable upon arrival to the Resort directly. This fee is not payable to the Reservation Company, as it is a Resort function. Refund of the Deposit takes up to 7 - 14 workings days.

Group Bookings Notice:

Please note that should you confirm 2 or more chalets at the same resort, for the same period, that this will be regarded as a Group Booking. Over and above the Standard Terms and Conditions and Resort Rules and Regulations, the below will also apply to all Group Bookings:

1. Before confirming and paying for your Group Booking (2 or more chalets at the same resort, for the same period), it is your responsibility to first contact the relevant Reservations Company to obtain approval from the relevant resort for the Group Booking. Should the resort decline the request for the Group Booking, the reservation will be cancelled with immediate effect. Should the resort grant approval for the Group Booking, the Relevant Reservations Group will assist with the payment and confirmation of the reservations, and all additional Group Booking Terms and Conditions will be explained.

2. Group Booking gatherings are not permitted in one chalet. No more than the prescribed number of guests per chalet will be permitted in the chalet.

3. Communal / Boma areas / facilities are available at most resorts. Please contact the resort directly after confirming the booking with the relevant Reservations Company, to book the areas for Group Bookings. Please do note that this will be at an additional cost and managed by the relevant resort.

4. No parties / loud music / disruptive / abusive behaviour will be tolerated. Non-compliance will lead to immediate eviction at Managements and / or Security’s sole discretion. This decision is final, and the Group will be requested to leave the resort immediately. Should the Group be evicted from the resort, or occupation not permitted, neither the Reservations Company, the Resort, nor the Managing Agent will be liable for any form of compensation / refund.

5. Additional Group Booking forms must be signed by the main member upon arrival at the resort. Should the main member fail to sign the said indemnities, access will be denied, with no compensation / refund given.

6. The Key and Breakage deposit is payable per chalet confirmed, and not per Group.